Terms of Service

Last updated 15 August 2026

These are the terms for using PowerLens. We have written them in plain English on purpose. If anything here is unclear, email us and a real person will explain it.

Who we are. PowerLens Pty Ltd, ABN 85 699 732 904, Melbourne, Australia. You can reach us at support@powerlens.com.au.

1. What PowerLens is

PowerLens gives you a verdict on your electricity plan. You upload a power bill, confirm the numbers we read from it, and we test the plans on the market against how your home actually uses power. Then we tell you straight: switch and save, or stay put because you are already on a good deal.

A verdict is information, not instruction. It shows you what the plans we can price would have cost your home, based on your own bill and the plan data retailers publish. What you do with it is your call. We never switch you, sign you up to anything, or contact a retailer on your behalf. Nobody phones you afterwards.

A verdict is not financial advice. We are not financial advisers and PowerLens is not a financial product. It is a price comparison of electricity plans, worked out from your own usage. It does not consider your broader financial situation.

We work for you, not the retailers. We take no commissions, no referral fees, and no payment of any kind from energy retailers. The ranking is always what is best for your house. We earn nothing whether you switch or stay. That is the point of PowerLens.

2. Beta

PowerLens is in beta. That means the product is real and the numbers are real, but we are still building. Access may require a code. Some features are marked as coming soon and are not available yet. During beta our refund promise is at its most generous, as set out in section 5. If we change what the service includes, these terms and the product pages will say so.

3. Accuracy: what we promise, and the honest limits

We would rather show you our limits than hide them.

What we stand behind:

• Your current plan's cost is priced from your own bill, using the numbers you confirmed. Where your bill's line items let us cross-check the total, we do, to the cent.
• Every figure in your report comes with its working. Tap the info marks and you can see how we got each number.
• If we cannot prove a number, we do not claim it. Plans we cannot price honestly from your data are set aside and counted, never ranked on a guess.

The honest limits:

• A bill can only tell us so much. From a bill alone we can price your current plan and plans with a single usage rate. Time-of-use, demand and VPP plans depend on exactly when your home uses power, which a bill does not show. We set those aside and tell you how many there were. Uploading your meter data (a NEM12 file) lets us price them properly.
• Estimates are labelled as estimates. Where a figure is annualised from part of a year, or carries a stated confidence level, the report says so on the figure itself.
• Plan data comes from retailers. Candidate plans come from the public Consumer Data Right dataset that retailers themselves publish, plus VPP terms we curate by hand. If a retailer publishes wrong or stale data, our pricing of that plan inherits the error. Your report shows plans as at the date it was produced. Retailers reprice all year, so a verdict ages.
• Your confirmation matters. The verdict is computed from the numbers you approve at the review step. If a number is confirmed incorrectly, the verdict will be wrong in the same way. We flag anything that looks off and ask you to check it, but we cannot catch what your bill does not show.

If we get the numbers wrong, section 5 applies. That is not a get-out. It is the deal.

4. Price, payment, GST and your tax invoice

PowerLens sells two things. Both are priced in Australian dollars and include GST.

• The one-off report is $15 AUD, including GST, during beta. The price shown at checkout is the price you pay. One payment, one report — buying a report on its own creates no subscription and nothing recurs.
• The monitoring subscription is $49 AUD per year, including GST, and includes your full report. One payment unlocks the report and starts the monitoring — there is no separate report charge on top. It renews automatically at $49 each year; we email you before each renewal, and you can cancel any time with one click from the manage link (monitoring then runs to the end of what you've paid for).
• Already bought the report? If you paid $15 for a report and later subscribe from it, your report payment is credited: the first subscription year is $34, and renewals are the normal $49. Reports unlocked free with an access code aren't credited — nothing was paid, so there is nothing to credit.
• Payment is processed by Stripe. Your card details go to Stripe directly. We never see or store your card.
• After payment, your verdict email includes a tax invoice showing the amount you were charged, the GST component, our ABN, the date, and your report ID — for a subscription purchase, the invoice covers the full subscription charge. Keep the email. If you need the invoice again, email support@powerlens.com.au.
• Access codes. Some reports are unlocked with a code instead of a payment, for example codes we give our free beta cohort or codes that credit an installer for referring you. Referral codes never change your price and never change the verdict; they only tell us who referred you. Codes have no cash value, are limited in uses, and we can withdraw unused codes at any time.

5. Refunds

Our promise, exactly as it appears next to the pay button:

Money back if we get the numbers wrong. Beta: email support@powerlens.com.au, no questions asked. We never store your card.

During beta, that means what it says. Email us and we refund your payment, no questions asked. You do not need to prove anything. The refund goes back to the card you paid with. Your report stays available to you even after a refund. See our Refunds page for the steps.

Subscription refunds. Every annual subscription charge — the first one and every renewal — carries a 30-day full refund: email support@powerlens.com.au within 30 days of the charge and we refund it in full. A full refund of a subscription charge stops the monitoring, and your report and its link stay yours — a refund never takes back a report, including the report that came with a subscription purchase. Cancelling without a refund is different: monitoring simply runs to the end of what you've paid for.

Your consumer rights come first. Our promise sits on top of the Australian Consumer Law, not in place of it. Under the ACL our services come with guarantees that cannot be excluded, including that they are provided with due care and skill and are fit for their purpose. You are entitled to remedies under the ACL if we fail those guarantees, and those rights are not limited by these terms, by the beta promise, or by anything else we say.

6. Your report link, and your part

• Your report lives at a private link. There is no account and no password. Anyone who has the link can view the report and can delete it. Treat the link like a document, not a password-protected login: share it only with people you would show the report to.
• Deleting is permanent. The delete button does what it says. Once you confirm, the report and its data are gone and no support process can bring them back. Deleting a paid report does not create a refund; if you want a refund, ask for one under section 5.
• Upload only bills you are entitled to use. Your own bills, or bills of a household account holder who has asked you to check for them.
• Confirm honestly. The review step exists so the verdict runs on true numbers.

7. Acceptable use

Use PowerLens the way it is meant to be used: to check the plan for a real household. Do not:

• upload files that are not electricity bills or meter data, or files you have no right to use;
• probe, scrape, bulk-query or automate the service, or resell output from it;
• attempt to bypass rate limits, access codes, payment, or another person's report link;
• interfere with the service or attempt to access data that is not yours.

We rate-limit abusive traffic and we can refuse or withdraw service for conduct in this list. If we withdraw service from someone who has paid and done nothing wrong, we refund them.

8. Your data

The Privacy Policy is the full story and it is written to be read: what we collect, why, where it goes, and how to delete it. The short version: we read your bill once and delete the file, we keep only the extracted numbers, your NMI is stored only as a one-way hash, we never sell your data, and you can delete your report yourself at any time.

9. Our liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

Beyond what the law requires of us, we are honest about what a $15 report — or a $49-a-year watching service — can carry: we are not liable for a retailer's conduct, for a retailer's published data being wrong, for decisions you make on the basis of the report or of a monitoring alert, or for indirect or consequential loss.

10. Changes to these terms

We can update these terms as the product grows. The date at the top always shows the current version, and the terms in force when you bought a report are the ones that apply to that purchase. If a change matters, we will say so plainly on this page rather than bury it.

11. General

These terms are governed by the laws of Victoria, Australia. If part of these terms turns out to be unenforceable, the rest still stands.

12. Contact

support@powerlens.com.au. A real person reads it, not a bot.