Your meter and your billVerified 6 November 20263 min read

Getting your meter data from ENGIE

ENGIE has no form. What to ask for on the phone, word for word.

How your file gets from ENGIE to your report

You. Have these ready. A recent bill, for your meter number (NMI). Your name, address and date of birth.

The way ENGIE works, from our guide below. Tap a stop to hold it.

What this means for you

The file is your data, and ENGIE has to give it to you if you ask. You don't have to say why.

In short

You ask a person at ENGIE for your meter data file (NEM12), by phone or message. Choose Detailed interval meter data (NEM12) when it asks what you want. When the file comes, you add it to your report.

ENGIE, once called Simply Energy, is a retailer, the company that bills you. ENGIE has no form for your meter data file (NEM12), so you ask by phone or message.

In Victoria and South Australia your network, the company that owns the poles and wires, is usually quicker.Find your network.

A folded bill face down on a verandah table, with reading glasses and a pencil

Keep in mind

Where you live changes the quickest way. In Victoria and South Australia your network, the company that owns the poles and wires, has a download portal and is usually quicker than a retailer.

Phone or messageUp to 10 business days

Have these ready

  • A recent bill, for your meter number (NMI)
  • Your name, address and date of birth

The steps

  1. Call ENGIE on 13 88 08, or message through the help centre.

    Open engie.com.au (opens in a new tab)

  2. Ask for this, word for word.

    Twelve months of detailed interval meter data (NEM12), including solar export, sent by email.

  3. Have your meter number (NMI), address and date of birth ready.

  4. Wait for the email. The rules say up to 10 business days.

Pick this, not these

Choose Detailed interval meter data (NEM12)

  • A usage summary

ENGIE has no request form, so you ask by phone or message.

What you get. A .csv file by email

What to watch for

  • In Victoria the network route is quicker.

Still checking. ENGIE's help page blocked our check; the contact path comes from an older copy.

When the file arrives

  1. Step 1

    Upload your bill

    We read what you pay now, exactly, from your own bill.

  2. Step 2

    We price every plan in your area

    Every plan in the government's open plan data, priced on your use.

  3. Step 3

    Stay or Switch

    If staying put is the better plan, that is what the report says.

Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.

If our upload can't read the file, it will say so. What a good file looks like.

Other networks and retailers are in the full list. Back to the guides.

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Check your own plan

Upload your bill and we price every plan in your area against it.

Upload your bill
  • The check is free. You only pay if we find you a better plan.
  • Retailers never pay us.
  • Your bill file is deleted once we've read it.